Complaints or Grievances

How Do You File a Complaint or Grievance?

Directly to the Hospital

Mail: Whittier Hospital Medical Center, 9080 Colima Road, Whittier, CA 90605-1898 ATT: Quality/Risk Management
Phone: 562-464-6360 for the Complaint Hotline.

To California Department of Public Health Licensing

Mail: California Department of Public Health Licensing Division - 3400 Aero Jet Avenue, Suite 323 - El Monte, CA 91731
Phone: 626-569-3724 OR 800-228-1019

To The Joint Commission (the accrediting agency utilized by WHMC)

Online: Submit a new complaint (You must have your complaint reference number)
E-mail: complaint@jointcommission.org
Fax: 630-792-5636
Mail: Office of Quality and Patient Safety, The Joint Commission - One Renaissance Boulevard - Oakbrook Terrace, Illinois 60181