General Information

Visitors Policy

To reduce possible exposure to COVID-19 and other respiratory illnesses, the public health department has advised Parkview Community Hospital Medical Center to take precautionary measures in order to secure the safety of our patients, staff, and visitors. Since it is difficult to determine who may be contagious - people can be contagious without prior knowledge of the incident and not show symptoms right away - these policy restrictions are applied to all visitors and hospital inpatient units until further notice.

We recognize that this may cause some hardship to our patients and their families and ask for your patience and understanding. We would be remiss if we did not take steps to help minimize the spread of serious illness. Thank you for your cooperation in helping to protect the safety of our patients. Maternity Patients and NICU parents: Please see updates below for information on the entrance we have provided for you and your support person.

Our visitors policy may be subject to change based on hospital status and/or guidance from the California Department of Public Health.

VISITING HOURS: 9:00 AM - 8:00 PM

INPATIENTS | ASC | ER
Two visitors at a time

NICU
Two support persons at a time

LABOR & DELIVERY/OB
Two support persons (and one certified doula if applicable)
Please enter through dedicated entrance on Miller Street.

COVID OR SUSPECTED-COVID PATIENTS
No visitors allowed.

Exceptions may be made for patients with compassionate care needs or developmental or cognitive impairments.

Please speak to the charge nurse to request an exception to our visitors policy under these circumstances.

All visitors must be 18 or older.

All visitors, vendors, and students will be screened for signs and symptoms of COVID-19. Mask-wearing, physical distancing, and handwashing practices must be followed at all times.

Spanish Visitors Policy

Parking

Visitors are allowed to use the parking lot directly in front of the hospital main entrance.

Lounges/Courtyards

Please see the floor map to find an appropriate lounge or courtyard. Family and friends of those having surgery may want to wait in the surgery lounge located on the back side of the elevator on the first floor.

Concerns or Questions

If you have questions or concerns regarding patient care or visitor policies, please notify the charge nurse. A Patient Relations representative can assist you with patient rights, problems, or concerns.

The Patient Relations staff is available Monday through Friday from 8:00 a.m. to 5:00 p.m. at (951) 352-5479 or (951) 688-2211 ext. #5479. A supervisor is on duty after hours and on weekends to assist you. You may also access our 24-hour "Care Line" at ext. #4616.

Smoking

Parkview Community Hospital is a smoke-free campus. Parkview Community Hospital is committed to disease prevention and the treatment of illness. We have an interest in providing a healthy environment.

Maternity Entrance

In an ongoing effort to protect the health and safety of our maternity patients during the COVID-19 outbreak, we have designated a separate entrance for maternity patients and their visitors.

The new Maternity Entrance is located on Miller Street (look for the awning and banner over the maternity entrance doors), with designated parking in the hospital lot at the Miller Street side of the hospital. The entrance is open 24/7 via an intercom. As an additional measure of safety, all patients and visitors entering through the maternity entrance will have their temperature screened by our staff.

Our temporary visitors policy is as follows::

Adults ages 18 and up

NICU: Two (2) designated support persons to be allowed at a time

LABOR & DELIVERY: Two (2) support persons and the presence of a doula if desired

We hope the new, private entrance will offer you a level of comfort during this difficult time. We're here for you, and we look forward to delivering your bestBeginning!