Complaints or Grievances

How Do You File a Complaint or Grievance?

Directly to the Hospital

If you want to file a grievance, you may do so by writing or by calling:
Whittier Hospital Medical Center
9080 Colima Road
Whittier, CA 90605-1898
(562) 945-3561 and ask for the Risk Management Department

To California Department of Public Health Licensing

Mail: California Department of Public Health Licensing Division - 3400 Aero Jet Avenue, Suite 323 - El Monte, CA 91731
Phone: 626-569-3724 OR 800-228-1019

To The Joint Commission (the accrediting agency utilized by WHMC)

Online: Submit a new complaint (You must have your complaint reference number)
E-mail: complaint@jointcommission.org
Fax: 630-792-5636
Mail: Office of Quality and Patient Safety, The Joint Commission - One Renaissance Boulevard - Oakbrook Terrace, Illinois 60181